Safety First

Your safety is our top priority. Veldam is built with multiple layers of protection so you can travel with complete peace of mind.

How We Keep You Safe

Verified Drivers

Every driver on Veldam undergoes thorough identity and document verification — Aadhaar, Driving License, and vehicle registration are checked before they can publish a ride.

Coming Soon

One-Tap SOS

During any active ride, a single tap on the SOS button instantly alerts your emergency contacts with your live GPS location. Your safety is always one tap away.

Coming Soon

Live Ride Sharing

Share a secure tracking link with family or friends before or during your ride. They can see your real-time route, driver details, and estimated arrival — no app needed.

Emergency Contacts

Add up to 3 trusted emergency contacts in the app. When SOS is triggered, they receive an immediate notification with your location and ride details.

Ride Transparency

Before booking, see the driver's verified profile, ratings, reviews, and vehicle details. Every ride is confirmed with full information so you know exactly who you're travelling with.

Encrypted Data

Your personal information, phone number, and emergency contacts are encrypted using AES-256-GCM. We never share your data with third parties.

Setting Up Your Safety Kit

It takes less than a minute to set up your safety features. Here's how:

Add Emergency Contacts

Go to Settings → Emergency Contacts and add up to 3 trusted people.

Go to Settings

Share Your Ride

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Before or during a ride, tap 'Share Ride' to send a live tracking link to your contacts.

Use SOS If Needed

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If you ever feel unsafe, tap the SOS button. Your contacts and our team are notified instantly.

Frequently Asked Questions

What happens when I press the SOS button?

Your live GPS location is captured and immediately shared with all your registered emergency contacts. Our safety team is also alerted for follow-up.

Can I share my ride with someone who doesn't have the app?

Yes! The tracking link works in any web browser. Your contact can see your real-time location, driver info, and ride status without installing Veldam.

How are drivers verified?

Drivers must upload Aadhaar and Driving License documents, which are reviewed by our team. Their vehicles also require valid RC and insurance documents. Unverified drivers cannot publish rides.

Is my personal data safe?

Absolutely. We encrypt sensitive data like phone numbers and emergency contacts using AES-256-GCM encryption. Your data is never sold or shared with third parties.

What if I have a safety issue after a ride?

You can file a complaint under the 'Safety Concern' category on our Report an Issue page. Our team reviews safety reports with the highest priority.

Need to Report a Safety Issue?

If you've experienced a safety concern during a ride, please let us know immediately. We prioritise safety reports.